The mission of the Academic Technology (AT) team is to support faculty and students in their use of instructional technologies at the Embry-Riddle Worldwide campus. It provides eLearning support, Canvas Data and administration support, as well as Instructional Technology services. The AT team has created a Technology Review Process designed to help faculty assess technology that could enhance the learning experience. Each tool is vetted by technology experts and includes documentation to support its implementation and use by Instructional Design, faculty and students.

eLearning Support

The eLearning Support (eLS) team provides assistance to faculty, staff and students for various platforms related to teaching and learning, such as Canvas, EagleVision, ePortfolios, Studio, Microsoft Forms and others. The team handles inquiries from faculty, students and staff, the RCTLE team, and incidents escalated from Canvas or Tier 1 Support. We interface with the Student Affairs team to extract data from Canvas as it relates to student grievances or inquiries. eLS liaises between the instructional and technology staff to ensure that each team is supported and able to implement and maintain academic initiatives.

Instructional Technology

Our Instructional Technologists are responsible for researching, evaluating, documenting and implementing innovative technologies. This support team researches technology tools to develop solutions to identified problems and use cases. The Instructional Technologists aid in the adoption of high-quality software that integrates seamlessly into the Embry-Riddle student experience. By evaluating a tool for academic, technology and security considerations, the team extensively researches a tool to ensure it adds value to courses without distracting from the core content. With an emphasis on improving student and faculty engagement, the team also creates detailed technical guides used across courses. The Instructional Technologists work closely with the Instructional Design and Development department and developers to implement technology solutions in course design. Additionally, the team collaborates with college faculty and innovative leaders to explore technology opportunities and trends for future use. Lastly, the Instructional Technologists act as consultants for other teams within the Academic Innovation department, providing training and guidance on the use of technology tools.

Academic Technology Systems

The Academic Technology Systems unit provides system administration support for Canvas, including testing and implementing system and feature updates, maintaining access permissions, contributing to the deployment of new tools and ensuring that related systems are functioning smoothly. This unit also oversees Canvas Data, a data source that enables the development of dashboards and reporting solutions for the Worldwide teams. Dashboards and reports are developed for areas, including term start preparations, course access analytics, student performance, instructor engagement within courses, maintenance of course templates and support for research, as well as program and academic assessment.

Academic Innovation Project Manager

The Academic Innovation Project Manager works closely with all departments within Academic Innovation to assist in creating, tracking and executing project plans. The project manager supports units by developing and enforcing timeline targets, scheduling meetings, taking meeting minutes, liaising with vendors and maintaining project documentation.