State Authorization
It is the policy of Embry-Riddle Aeronautical University to administer its educational programs both on and off campus in a manner that is fair, equitable, academically sound and in accordance with the appropriate regulations and criteria of its governing board, accrediting association, and federal and state laws and regulations.
In accordance with U.S. Department of Education State Authorization Regulations:
Institutions must make their accreditation status, and documents that demonstrate their state, federal or tribal approval or licensing available to students on request. Institutions must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.
Embry-Riddle Aeronautical University Worldwide is authorized to operate physical campuses in 33 states. As state authorization requirements for distance education are dynamic and complex, Embry-Riddle Aeronautical University Worldwide is in the process of pursuing individual state authorization, as necessary, for its online course delivery.
ERAU Worldwide students are provided an opportunity to express any complaints, grievances, or disputes through the ERAU Worldwide support system.
Students are encouraged to first address any issues with the faculty or staff member for which the grievance is based. If unresolved, the student should provide a written document outlining the situation and submit it to their advisor at the Worldwide Campus location they attend or to their advisor in the Department of Online Learning. It may be necessary for the advisors to elevate the issue to the correct department chair, director or dean.
See a more detailed explanation of the ERAU Worldwide Student Complaint Process in the catalog.
Please note: Students are strongly encouraged to first address any issues with the university before filing a complaint with the State.
Authorization and Complaint Procedures by State
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Contact Us
Embry-Riddle Aeronautical University
Daytona Beach, FL 32114
Alabama
- If a student is unable to resolve a dispute with the University they may file a complaint with the State
- To file a complaint with the State please contact the Alabama Community College System
- The student must submit a written complaint to the System Office, a complaint may be filed by using the complaint form in the quick links section or by clicking the following link, https://psl.asc.edu/External/Complaints.aspx
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Alaska
- Authorized for all physical locations
- Authorization not required for Online Campus
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Alaska Refund Policy:
The minimum refund that shall be paid to an Alaska student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is a follows:
| Length of Term | Days | Refund |
|---|---|---|
| 9 week term | 1 – 7 | 100% |
| 8 – 13 | 80% | |
| 14 – 16 | 55% | |
| 17 – 32 | 30% | |
| 6 week term | 1 – 7 | 100% |
| 8 – 9 | 80% | |
| 10 – 11 | 55% | |
| 12 – 21 | 30% |
Alaska Student Grievance Policy:
Any grievances not resolved at the institution level can be appealed with the state of Alaska:
Alaska Commission on Postsecondary Education
EED.ACPE-IA@alaska.gov
P.O. Box 110505
Juneau, Alaska 99811-0505
Arizona
- Approved for all physical locations
- Approval not required for Online Campus
- To file a complaint with the state contact the Arizona State Board for Private Postsecondary Education
- If the student complaint cannot be resolved after exhausting the Institution's grievance procedure, the student may file a complaint with the Arizona State Board for Private Post-Secondary Education. The student must Contact the State Board for further details. The State Board address is:
1740 W. Adams Street,Suite 3008
Phoenix, AZ 85007.
Phone: (602) 542-5709
Website: www.ppse.az.gov
- If the student complaint cannot be resolved after exhausting the Institution's grievance procedure, the student may file a complaint with the Arizona State Board for Private Post-Secondary Education. The student must Contact the State Board for further details. The State Board address is:
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Arizona Students Cancellation and Refund Policy:
An applicant who provides written notice of cancellation within three days (excluding Saturday, Sunday, and federal and state holidays) of signing an enrollment agreement is entitled to a refund of all monies paid. No later than 30 days after receiving the notice of cancellation, the school shall provide the 100% refund.
An applicant requesting cancellation more than three days after signing an enrollment agreement and making an initial payment, but prior to entering the school, is entitled to a refund of all monies paid (minus an administrative or registration fee, not to exceed $200, if applicable).
Arkansas
- Approved for all physical locations
- Exempt for Online Campus because of SREB
- To file a complaint with the state contact the Arkansas Department of Higher Education
-
Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
California
- To file a complaint with the state contact:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6924
FAX: (916) 263-1897
Bureau for Private Postsecondary Education
http://www.bppe.ca.gov/enforcement/complaint.shtml - Institution shall provide a pro rata refund of non-federal student financial aid program moneys paid for institutional charges to students who have completed 60 percent or less of the period of attendance.
- California Distance Education Students: A complaint may be filed by writing to DCA or calling DCA’s Consumer Information Center (CIC) at:
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Telephone: (833) 942-1120
dca@dca.ca.gov
Students may also print and file the Complaint Form or or use the Online Complaint Form - California Disclosures: Visit the California Disclosures page to find our annual report, performance fact sheets and other California-specific student information.
Colorado
- Approved for all physical locations
- Authorization not required for Online Campus
- To file a complaint with the state contact the Colorado Department of Higher Education
-
Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Connecticut
Authorization Status and Information:
- To file a complaint with the state contact the
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
info@ctdhe.org - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Delaware
- Authorization for Online Campus not required
- To file a complaint with the state contact the
Delaware Department of Education
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
dheo@doe.k12.de.us - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Florida
- Exempt for all physical locations and Online Campus
- To file a complaint against a nonpublic postsecondary institution in Florida, please write a letter or send an e-mail containing the following information:
1. Name of Student (or Complainant)
2. Complainant Address
3. Phone Number
4. Name of Institution
5. Location of the Institution (City)
6. Dates of Attendance
7. A full description of the problem and any other documentation that will support your claim such as enrollment agreements, correspondence, etc.
8. The complaint process of the Commission involves contacting the institution to obtain their response to your complaint. If you do not want the Commission to contact the institution you are attending, you must state so in your complaint; however, doing so will greatly hinder the Commission’s ability to assist you with your complaint.
Send Letter To:
Commission for Independent Education 325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
Or E-mail: cieinfo@fldoe.org
Or Fax: 850-245-3238
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Georgia
- Approved for all physical locations and online campus
- If a satisfactory resolution cannot be reached through the institution, you may contact NPEC for further assistance. To file a complaint with the state, contact the Georgia Nonpublic Postsecondary Education Commission https://gnpec.georgia.gov/student-complaints
- Georgia Nonpublic Postsecondary Education Commission; 2082 East Exchange Place; Suite 220; Tucker, GA 30084; 770-414-3300
- Students will not be subject to adverse actions by the institution as a result of filing a grievance with the state.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Hawaii
- Authorized for all physical locations
- Authorization not required for Online Campus
- To file a complaint, contact the State of Hawaii Consumer Complaint Department
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Idaho
- Exempt for all physical locations
- Authorization for Online Campus not required
- To file a complaint with the state contact the
Idaho State Board of Education
State Coordinator for Private Colleges and Proprietary Schools
Attn: Harvey W. Lyter III, MBA
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Harv.lyter@osbe.idaho.gov - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Illinois
- Approved for all physical locations
- Authorization for Online Campus not required
- To file a complaint with the state contact the
Illinois Board of Higher Education 431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359 - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Indiana
- Approved for all physical locations
- Authorization for Online Campus not required
- This institution is authorized by:
The Indiana Commission for Higher Education/
The Indiana Board for Proprietary Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-4206 - To file a complaint with the state visit submit a Record of Complaint form
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Minimum Refund
The minimum refund that shall be paid to an Indiana student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is a follows:
| Length of Term | Days | Refund |
|---|---|---|
| 9 week term | 1 – 7 | 100% |
| 8 – 16 | 75% | |
| 17 – 32 | 50% | |
| 33 – 38 | 40% | |
| 39+ | 0% | |
| 12 week term | 1 – 7 | 100% |
| 8– 21 | 75% | |
| 22 – 42 | 50% | |
| 43 – 50 | 40% | |
| 51+ | 0% |
Iowa
Authorization Status and Information:
- To file a complaint with the state contact the
Iowa Student Aid Commission
430 E. Grand Ave. 3rd floor
Des Moines, IA 50309
info@iowacollegeaid.gov
In accordance with Iowa state law, the following options are available to a student who is a member, or the spouse of a member if the member has a dependent child, of the Iowa National Guard or reserve forces of the United States and who is ordered to state military service or federal service or duty:
i. Withdraw from the student’s entire registration and receive a full refund of tuition and mandatory fees.
ii. Make arrangements with the student’s instructors for course grades, or for incompletes that shall be completed by the student at a later date. If such arrangements are made, the student’s registration shall remain intact and tuition and mandatory fees shall be assessed for the courses in full.
iii. Make arrangements with only some of the student’s instructors for grades, or for incompletes that shall be completed by the student at a later date. If such arrangements are made, the registration for those courses shall remain intact and tuition and mandatory fees shall be assessed for those courses. Any course for which arrangements cannot be made for grades or incompletes shall be considered dropped and the tuition and mandatory fees for the course refunded.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Kansas
- Exempt for all military locations
- To file a complaint with the state contact the Kansas Board of Regents
- Approved for Online Campus
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Kentucky
- Exempt for all military locations
- Approved for Online Campus
- To file a complaint with the state contact the Kentucky Commission on Proprietary Education
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Minimum Refund
The minimum refund that shall be paid to a Kentucky student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is a follows:
| Length of Term | Days | Refund |
|---|---|---|
| 9 week term | 1 – 7 | 100% |
| 8 – 14 | 75% | |
| 15 – 21 | 50% | |
| 22 – 28 | 20% | |
| 29 – 35 | 5% | |
| 36+ | 0% | |
| 12 week term | 1 – 7 | 100% |
| 8 – 14 | 75% | |
| 15 – 21 | 50% | |
| 22 – 28 | 20% | |
| 29 – 35 | 5% | |
| 36+ | 0% |
Louisiana
- Approved for all physical locations
- Authorization for Online Campus not required
- To file a complaint with the state contact the Louisiana Board of Regents
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Maine
- To file a complaint with the state contact the
Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
jonathan.braff@maine.gov - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Maryland
- Maryland Refund Policy
- Except as provided in §B of this regulation, an institution's refund policy shall conform to this regulation and the institution shall provide for refunds of tuition to Maryland students as provided in this regulation.
- If an institution's refund policy is more beneficial to Maryland students, the institution shall follow its refund policy and provide for refunds of tuition to Maryland students as provided in that policy.
- Minimum Refund
- The minimum refund that an institution shall pay to a Maryland student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is as follows:
Proportion of Total course, Program, or Term completed as of Date of Withdrawal or Termination Tuition Refund Less than 10 % 90% refund 10% up to but not including 20% 80% refund 20% up to but not including 30% 60% refund 30% up to but not including 40% 40% refund 40% up to but not including 60% 20% refund More than 60% No refund - A refund due to a Maryland student shall be based on the date of withdrawal or termination and paid within 60 days from the date of withdrawal or termination.
- The minimum refund that an institution shall pay to a Maryland student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is as follows:
- An institution's refund policy for Maryland students shall be clearly disclosed to and acknowledged by students at enrollment.
- An institution shall maintain documentation to verify that a refund has been made.
- To file a complaint with the state contact the Maryland Higher Education Commission
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
The Institution is subject to the investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:
Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
410-528-8662 or 888/743/0823 (toll free)
Massachusetts
- Authorization not required for Online Campus
- To file a complaint with the state contact the Massachusetts Board of Higher Education
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Michigan
- To file a complaint with the state contact the Michigan Department of Labor & Economic Growth
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Minnesota
- Online Campus registered
- Embry-Riddle Aeronautical University is registered with the office pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.
- To file a complaint with the state contact the Minnesota Office of Higher Education
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Mississippi
- Approved for all physical locations
- Authorization for Online Campus not required
- To file a complaint with the state contact the Mississippi Commission on College Accreditation
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Missouri
- Authorization for Online Campus not required
- To file a complaint with the state contact the
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Montana
- Approved for Online Campus
- To file a complaint with the state contact the
Montana University System, Montana Board of Regents
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
contactocp@mt.gov - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Nebraska
- Approved for all physical locations and Online Campus
- To file a complaint with the state contact the
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Consumer Protection Hotline: (800) 727-6432 - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Nevada
- Approved for all physical locations
- Authorization for Online Campus not required
- If a satisfactory resolution cannot be reached through the institution's refund policy, you may contact NCPE for further assistance. To file a complaint with the state contact the Nevada Commission on Postsecondary Education
- State of Nevada Course Requirement
- All students who obtain their degree from an Embry-Riddle Worldwide Campus in the State of Nevada must complete a course that covers the United States and State Constitution. Students may satisfy this requirement by completing GOVT 320 American National Government, or through transfer credit of an equivalent course from another institution. This requirement does not apply to students taking courses through Worldwide Online outside of the State of Nevada.
- The institution retains, for at least 5 years, all student records, as required by various State and Federal Agencies. After that period of time, the school is required to retain only copies of the students’ transcripts.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Minimum Refund
The minimum refund that shall be paid to a Nevada student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is a follows:
1. Each postsecondary educational institution shall have a policy for refunds which at least provides:
(a) That if the institution has substantially failed to furnish the training program agreed upon in the enrollment agreement, the institution shall refund to a student all the money the student has paid.
(b) That if a student cancels his or her enrollment before the start of the training program, the institution shall refund to the student all the money the student has paid, minus 10 percent of the tuition agreed upon in the enrollment agreement or $150, whichever is less, and that if the institution is accredited by a regional accrediting agency recognized by the United States Department of Education, the institution may also retain any amount paid as a nonrefundable deposit to secure a position in the program upon acceptance so long as the institution clearly disclosed to the applicant that the deposit was nonrefundable before the deposit was paid.
(c) That if a student withdraws or is expelled by the institution after the start of the training program and before the completion of more than 60 percent of the program, the institution shall refund to the student a pro rata amount of the tuition agreed upon in the enrollment agreement, minus 10 percent of the tuition agreed upon in the enrollment agreement or $150, whichever is less.
(d) That if a student withdraws or is expelled by the institution after completion of more than 60 percent of the training program, the institution is not required to refund the student any money and may charge the student the entire cost of the tuition agreed upon in the enrollment agreement.
2. If a refund is owed pursuant to subsection 1, the institution shall pay the refund to the person or entity who paid the tuition within 15 calendar days after the:
(a) Date of cancellation by a student of his or her enrollment;
(b) Date of termination by the institution of the enrollment of a student;
(c) Last day of an authorized leave of absence if a student fails to return after the period of authorized absence; or
(d) Last day of attendance of a student,
* whichever is applicable.
3. Books, educational supplies or equipment for individual use are not included in the policy for refund required by subsection 1, and a separate refund must be paid by the institution to the student if those items were not used by the student. Disputes must be resolved by the Administrator for refunds required by this subsection on a case-by-case basis.
4. For the purposes of this section:
(a) The period of a student's attendance must be measured from the first day of instruction as set forth in the enrollment agreement through the student's last day of actual attendance, regardless of absences.
(b) The period of time for a training program is the period set forth in the enrollment agreement.
(c) Tuition must be calculated using the tuition and fees set forth in the enrollment agreement and does not include books, educational supplies or equipment that is listed separately from the tuition and fees.
Account for Student Indemnification
NRS 394.553 Account for Student Indemnification.
1. The Account for Student Indemnification is hereby created in the State General Fund. The existence of the Account does not create a right in any person to receive money from the Account. The Administrator shall administer the Account in accordance with regulations adopted by the Commission.
2. Except as otherwise limited by subsection 3, the money in the Account may be used to indemnify any student or enrollee who has suffered damage as a result of:
(a) The discontinuance of operation of a postsecondary educational institution licensed in this state; or
(b) The violation by such an institution of any provision of NRS 394.383 to 394.560, inclusive, or the regulations adopted pursuant thereto.
3. If a student or enrollee is entitled to indemnification from a surety bond pursuant to NRS 394.480, the bond must be used to indemnify the student or enrollee before any money in the Account may be used for indemnification.
4. In addition to the expenditures made for indemnification pursuant to subsection 2, the Administrator may use the money in the Account to pay extraordinary expenses incurred to investigate claims for indemnification or resulting from the discontinuance of the operation of a post-secondary educational institution licensed in this state. Money expended pursuant to this subsection must not exceed, for each institution for which indemnification is made, 15 percent of the total amount expended for indemnification pursuant to subsection 2 or $10,000, whichever is less.
5. No expenditure may be made from the Account if the expenditure would cause the balance in the Account to fall below $10,000.
6. Interest and income earned on the money in the Account, after deducting any applicable charges, must be credited to the Account.
7. The money in the Account does not lapse to the State General Fund at the end of any fiscal year.
New Hampshire
- Authorization for Online Campus not required
- To file a complaint with the state contact the
New Hampshire Postsecondary Education Commission Coordinator, Dispute Resolution, and Constituent Complaints
101 Pleasant Street
Concord, NH 03301-3494
Stephen.Berwick@doe.nh.gov - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
New Jersey
- Exempt for all physical locations
- Authorization for Online Campus not required
- To file a complaint with the state contact the
New Jersey Commission on Higher Education
P.O. Box 110
Trenton, NJ 08625
njhe@njhe.state.nj.us - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
New Mexico
- Information: In accordance with the new Federal Program Integrity rules effective July 1, 2011, the New Mexico Higher Education Department (NMHED) will review complaints regarding public and private postsecondary institutions in New Mexico as well as New Mexico resident students attending out-of-state institutions.
- New Mexico Refund Policy
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
| Date of student withdrawal as a % of the enrollment period for which the student was obligated | Refund Amount |
|---|---|
| On the 1st day of class | 100% refund |
| After 1st day, within 10% | 75% refund |
| After 10%; within 25% | 50% refund |
| After 25%; within 50% | 25% refund |
| 50% or thereafter | 0% refund |
- NMHED will receive complaints that were unable to be resolved through the institution's internal complaint process. Generally, in order to file a complaint with NMHED, you must have already filed with and received a response from the institution which you are complaining against. If you have legitimate reasons preventing you from filing a complaint with the institution, you must provide supporting documentation to that regard.
- File a Student Complaint by contacting the New Mexico Higher Education Department or by submitting the form on the following webpage:
New Mexico Higher Education Department
2044 Galisteo St., Suite 4
Santa Fe, NM 87505-2100
Phone: (505) 476-8400
http://hed.state.nm.us/institutions/complaints.aspx
New York
- To file a complaint with the state contact the New York Office of College and University Evaluation New York State Education Department
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
North Carolina
- Approved for civilian location
- Exempt for military locations
- Authorization for Online Campus not required
- Information: To file a complaint with the state contact the
University of North Carolina Board of Governors
Post-Secondary Education Complaints Office
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
North Dakota
- Approved for all physical locations
- Authorization for Online Campus not required
- Information: To file a complaint with the state contact Cheryl Thompson, M.S.Ed.
Outreach Manager, Core Technology Services of the North Dakota University System
2000 44th St. SW, Suite 301
Fargo, ND 58103
stateauth@ndus.edu
Further information can be found at https://ndus.edu/state-authorization-sara - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Minimum Refund
The minimum refund that shall be paid to a North Dakota student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is a follows:
| Length of Term | Days | Refund |
|---|---|---|
| 9 week term | 1 – 7 | 100% |
| 8 – 15 | 75% | |
| 16 – 31 | 50% | |
| 32+ | 0% | |
| 12 week term | 1 – 7 | 100% |
| 8 – 20 | 75% | |
| 21 – 41 | 50% | |
| 41+ | 0% |
Ohio
- Approved for all physical locations
- Authorization for Online Campus not required
- Ohio Board of Regents does not receive student complaints. Direct all complaints to the Ohio Attorney General.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Oklahoma
- Approved for all physical locations
- Authorization for Online Campus not required
- To file a complaint with the state contact the Oklahoma State Regents for Higher Education
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Oregon
- Exempt for all physical locations
- Authorization for Online Campus not required
- Embry-Riddle Aeronautical University is a nonprofit corporation authorized by the State of Oregon to offer and confer the academic degrees discussed herein, following a determination that state academic standards will be satisfied under OAR 583-030.
- Oregon Students Refund Policy
A full-pay student has the right to a full refund of all charges if he/she cancels this agreement prior to or on the first day of instruction. The “first day of instruction” is defined by ERAU as the first day of the term in which a class is scheduled. In addition, the student may withdraw from a course after instruction has started and receive a prorated refund for the unused portion of the tuition and other refundable charges if the student has completed 60% or less of the instruction. A student using Military Tuition Assistance is entitled to a full refund during the drop/add period only. - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
The minimum refund that shall be paid to an Oregon student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is a follows:
| Length of Term | Days | Refund |
|---|---|---|
| 9 week term | 1 – 7 | 100% |
| 8 – 14 | 75% | |
| 15 – 21 | 50% | |
| 22 – 28 | 40% | |
| 29 – 35 | 20% | |
| 36+ | 0% | |
| 12 week term | 1 – 7 | 100% |
| 8 – 14 | 75% | |
| 15 – 21 | 50% | |
| 22 – 28 | 40% | |
| 29 – 35 | 20% | |
| 36+ | 0% |
- Inquiries concerning the standards or school compliance may be directed to the
Office of Degree Authorization
1400 Valley River Drive, Suite 100
Eugene, OR 97401.
Pennsylvania
- Approved for Online Campus
- To file a complaint with the state contact the Pennsylvania Department of Education
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Rhode Island
- Authorization for Online Campus not required
- To file a complaint with the state contact the Rhode Island Board of Governors for Higher Education
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
South Carolina
- Approved for all physical locations
- Authorization not required for Online Campus
- To file a complaint with the state see the South Carolina Complaint Procedure form.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
- Licensed by the South Carolina Commission on Higher Education, 1122 Lady Street, Suite 300, Columbia, SC 29201, 803-737-2260,
www.che.sc.gov. Licensure indicates only that minimum standards have been met; it is not an endorsement or guarantee of quality. Licensure is not equivalent to or synonymous with accreditation by an accrediting agency recognized by the U.S. Department of Education.
South Dakota
- Approved for all physical locations
- Authorization not required for Online Campus
- The South Dakota Board of Regents does not receive student complaints, direct all complaints to the South Dakota Office of Attorney General.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Tennessee
- Approved for all physical locations
- Online Campus authorized
- Embry-Riddle Aeronautical University is authorized for operation as a postsecondary educational institution by the Tennessee Higher Education Commission. In order to view detailed job placement and graduation information on the programs offered by Embry-Riddle Aeronautical University, please visit the Tennessee Higher Education Commission website and click on the Authorized Institutions Data button. This authorization must be renewed each year and is based on an evaluation by minimum standards concerning quality of education, ethical business practices, health and safety, and fiscal responsibility.
- Credits earned at Embry-Riddle Aeronautical University - Worldwide may not transfer to another educational institution. Credits earned at another educational institution may not be accepted by Embry-Riddle Aeronautical University - Worldwide. You should obtain confirmation that Embry-Riddle Aeronautical University - Worldwide will accept any credits you have earned at another educational institution before you execute an enrollment contract or agreement. You should also contact any educational institutions that you may want to transfer credits earned at Embry-Riddle Aeronautical University - Worldwide to determine if such institutions will accept credits earned at Embry-Riddle Aeronautical University - Worldwide prior to executing an enrollment contract or agreement. The ability to transfer credits from Embry-Riddle Aeronautical University - Worldwide to another educational institution may be very limited. Your credits may not transfer and you may have to repeat courses previously taken at Embry-Riddle Aeronautical University - Worldwide if you enroll in another educational institution. You should never assume that credits will transfer to or from any educational institution. It is highly recommended and you are advised to make certain that you know the transfer of credit policy of Embry-Riddle Aeronautical University - Worldwide and of any other educational institutions you may in the future want to transfer the credits earned at Embry-Riddle Aeronautical University - Worldwide before you execute an enrollment contract or agreement.
- Any grievances not resolved at the institutional level may be forwarded to the Tennessee Higher Education Commission, Nashville, TN 37243-0830. (614) 741-5293.
See the Tennessee Higher Education Commission Complaint form - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
The minimum refund that shall be paid to a Tennessee student who withdraws or is terminated after completing only a portion of a course, program, or term within the applicable billing period is a follows:
| Length of Term | Days | Refund |
|---|---|---|
| 9 week term | 1 – 7 | 100% |
| 8 – 16 | 25% | |
| 17+ | 0% | |
| 12 week term | 1 – 7 | 100% |
| 8 | 75% | |
| 9 – 21 | 25% | |
| 22+ | 0% |
Texas
- Exempt for all military locations and Online Campus
- Approved for all civilian locations
- To file a complaint with the state contact the Texas Higher Education Coordinating Board
StudentComplaints@thecb.state.tx.us - The web address for the Texas Higher Education Coordinating Board’s Student Complaints page with forms and a description of the complaint procedure can be found here: http://www.thecb.state.tx.us/links/student-complaints/
-
The web address for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110-1.120 can be found here: http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Utah
- Exempt for all physical locations and Online Campus
- To file a complaint with the state contact the Utah Division of Consumer Protection
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Vermont
- Authorization for Online Campus not required
- To file a complaint with the state contact the Vermont Department of Education
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Virginia
- Approved for all physical locations
- Authorization for Online Campus not required
- The following campuses are certified to operate by SCHEV (State Council of Higher Education in Virginia).
- Langley AFB
- Norfolk
- NAS Oceana
- Fort Eustis
- Quantico
- ERAU Catalog
- Financial Aid
- Degree & Programs
- Tuition & Fees
- Regional Accreditation: Embry-Riddle Aeronautical University, including the Daytona Beach Campus, the Prescott Campus, and the Worldwide Campus, is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACS-COC) to award degrees at the associate's, baccalaureate's, master's, and doctoral levels.
- Contact information for SACS-COC: 1866 Southern Lane, Decatur, Georgia 30033-4097, 404.679.4500. This information is provided in order to enable interested constituents to: (1) learn about the accreditation status of the institution; (2) file a third-party comment about the institution's decennial review of accreditation; (3) file a complaint against the institution for alleged non-compliance with a standard or requirement; or (4) provide a note of exemplary service or quality standards related to the institution.
Per state regulations, for undergrad degree completion, all Virginia Campus students are required to complete a minimum of 30% coursework at Embry-Riddle Aeronautical University in order to achieve residency. - For information concerning the total number of Virginia students:
- claiming Virginia residency
- enrolled in each degree Program
- completed/graduated during the last academic term
- All other inquiries such as admissions requirements, financial aid, educational programs, etc., should be addressed directly to the Embry-Riddle Aeronautical University – Worldwide Campus by contacting (800) 522-6787 or worldwide@erau.edu.
- If a satisfactory resolution cannot be reached through the institution’s refund policy, you may contact SCHEV for further assistance.
- To file a complaint with the state, contact the State Council of Higher Education in Virginia.
- Students will not be subject to adverse actions by the institution as a result of filing a grievance.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Washington
- Approved for all physical locations
- Authorization for Online Campus not required
- Embry-Riddle Aeronautical University is authorized by the Washington Student Achievement Council and meets the requirements and minimum educational standards established for degree-granting institutions under the Degree-Granting Institutions Act. This authorization is subject to periodic review and authorizes Embry-Riddle Aeronautical University Worldwide to offer specific degree programs. The Council may be contacted for a list of currently authorized programs. Authorization by the Council does not carry with it an endorsement by the Council of the institution or its programs.
- Any person desiring information about the requirements of the act or the applicability of those requirements to the institution may contact the Council at P.O. Box 43430, Olympia, WA 98504-3430.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Washington D.C.
- Authorization for Online Campus not required
- To file a complaint with the state contact the District of Columbia Office of the State Superintendent of Education.
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
West Virginia
- Authorization for Online Campus not required
- To file a complaint with the state contact the West Virginia Higher Education Policy Commission: Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301
skidmore@wvctcs.org - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
Wisconsin
- Approved for Online Campus
- To file a complaint with the state contact the Wisconsin Educational Approval Board
- Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
If an institution’s refund policy is more beneficial to Wisconsin students, the institution shall follow its refund policy and provide for refunds of tuition to Wisconsin students as provided in that policy.
Wisconsin students who formally withdraw from the University within the time period described below will be entitled to a refund.
The refund percentage shall be computed on a pro rata basis determined as the number of days remaining after the last day completed by the student, divided by the total number of days in the term, rounded downward to the nearest ten percent. Students who withdrew or are terminated from the institution when the calculated percentage of remaining days is 40% or less are not entitled to a refund of any portion of institutional charges.
A refund due to a Wisconsin student shall be based on the date of withdrawal or termination and paid within 40 days from the withdrawal or termination date.
Wyoming
- Approved for all physical locations and Online Campus
- Information: To file a complaint with the state contact the
Wyoming Department of Education
2300 Capitol Avenue NE
Hathaway Building, 2 Floor
Cheyenne, WY 82002-0050 - Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page
All U.S. Territories
Authorization Status and Information:
- ERAU will be pursuing Authorization for the Online Campus
